Support | Learn It Live

Open /instructorsignup on your current program site to create an instructor account. For example, if you are using a partner program, stay on that program's subdomain so your application remains connected to the correct...

To view your learner and class reports, click your profile picture in the top-right corner of the page, then select Instructor Tools > View Reports. From there, you can access reports and review information about your classes and learners.

Yes. Account info includes a copy link button for your public profile URL.

Yes. Edit public profile includes a preview public profile action.

Sign in may be required so the platform can credit your participation and rewards.

Set up your birth details, choose an available reading period, and understand locked readings, time accuracy, and retry options.

Choose a breathing pace and round length, follow the visual orb, control sound, and find help with session completion and rewards.

Pull a daily card, explore its meaning and reflection prompts, and learn about saving, sharing, and common loading issues.

Start an eight-round workout, follow movement demonstrations, adjust variations, and use pause, sound, and haptic controls.

Learn how to open Food Ladder, arrange foods on desktop or mobile, and complete five untimed rounds.

Understand pair scores, equal-value foods, the 100 g comparison basis, and why preparation details matter.

Find help with missing rewards, guest-session claims, unavailable games, and interrupted rounds.

Answer the daily wellness question, review feedback, understand optional retry costs, and find help with sign-in and rewards.

You can join your live class directly from your Learn It Live account. Go to My Classes, find the upcoming class, and click Join Session. The Join Session button becomes available 30 minutes before the scheduled start time. You can also join using the link included in your registration confirmation email or the reminder emails sent 24 hours and 30 minutes before the class begins. If the Join Session button is not visible, refresh the page, make sure you’re signed in to the same account you used to register, and confirm the class start time and your time zone.

You can access your class materials in two ways: Go to My Library to view the resources and materials available to you. Open the class page and find Program Essentials. Click Resources to view or download the materials provided for that class. If you don't see any resources, the instructor may not have added materials for that class.

Bundle-based enrollments are not refundable.

Use Access & Receipts to download payment receipts for eligible class purchases.

Yes. The subscriptions page can show and collect payment for outstanding invoices.

Check monthly versus annual billing, your renewal date, promotions, and cancellation in Subscriptions and billing.

Eligible checkouts can offer card PayPal Klarna WeChat Pay or Alipay.

Yes. You can download the certificate and post the credential on your LinkedIn profile.

Learner reviews help future learners understand the class experience. Review feedback from your instructor area or public class page, and use recurring themes to improve descriptions, preparation notes, and delivery. Do...

Contact support with the details of the issue and any relevant class or order context.

Use Learn It Live messaging to send class preparation notes, reminders, or follow-up details to registered learners. Keep messages focused on the class experience and include the class title when context matters. Do not...

Open Email notifications in your account and save your preferences.

To send an instructor a direct message through Learn It Live, open the instructor’s profile page and click Message. Your conversation will appear in your Learn It Live inbox.

You can control inbox messages wall posts class discussions new classes feedback requests live reminders opportunities highlights milestones prize notices daily quiz exclusive offers tips and newsletter emails.

Open the Inbox page in your account.

Program email notifications help learners receive class and program updates. Review the audience, timing, and message content before triggering communications that affect many learners. If a learner reports missing emai...

Use program messaging to send relevant class updates, preparation details, reminders, or follow-up notes to learners. Keep messages specific to the program or class and include enough context for the learner to act. Do...

Program admins can review classes connected to their program, confirm visibility, and coordinate updates with instructors. Check class title, schedule, description, registration settings, and whether the class appears in...

Program tags and categories help organize classes so learners can browse the right content. Use clear, stable labels that match the program taxonomy and avoid duplicate tags with slightly different spelling. After editi...

To create a bundle, go to My Library > Create Content > Create a Bundle. Create a bundle when several related classes should be offered together. Add a clear title and description, choose the appropriate category and cover image, then select the published classes you want to include. Set the bundle access or price, preview the public page, and publish only after confirming that the included classes and learner-facing details are correct. To update a bundle later, open it from your instructor catalog, edit the class selection or details, save your changes, and check the public page again.

Enable a certificate only when the class is intended to recognize completion or participation. In the class editor, review the available certificate settings and describe any attendance, activity, or completion requireme...

Yes. Learn It Live includes a class report download route for instructors.

Yes. Learn It Live includes bundle edit pages for instructors.

Create a class from your instructor account and start with the required title, category, date, time, description, and access settings. Keep the title specific so learners can recognize the experience quickly. Before pub...

Upload handouts, slides, worksheets, or preparation materials from the class editor when the class supports learner resources. Use clear filenames and avoid private learner or payment details in materials. After uploadi...

Use the Bundles catalog to explore multi-class offers and programs.

Food Ladder is available only on sites or programs where the activity is enabled. Open it from the Activity Hub when it appears there. If a direct /food-ladder link shows Not Found, Food Ladder is not enabled for the cur...

Use privacy@learnitlive.com for privacy concerns or takedown requests.

Sign in on the correct program site, reset your password, and get help with missing reset emails or multiple-account messages.

Learn It Live is an online learning platform for live and recorded classes, programs, and wellness experiences. Learners use it to discover, register for, and attend classes. Instructors use it to create and teach sessio...

Program admins can import learners when a program needs to add a group of users. Prepare the learner list carefully and make sure the spreadsheet includes the learner information you want to upload. Avoid including priva...

Use the program admin area to review which instructors are connected to a program and whether their public profiles and classes are ready. Confirm the instructor account, profile status, and program relationship before m...

Use learner management views to confirm who belongs to a program and whether they can access expected classes or resources. Search by name or email when investigating a specific learner issue. Do not share one learner a...

Choose an on-demand or recorded delivery option when learners should watch content without attending a scheduled live session. Add the recording, title, description, access settings, category, and cover image, then wait...

No. Recording availability depends on the specific class or bundle.

Yes. For an external Zoom link or a local Zoom recording, obtain the MP4 from Zoom, edit the class in Learn It Live, edit the completed session, and upload the video recording to that session. Keep the page open until th...

Sorry you're running into trouble uploading your class video! If the file seems to stall during upload, please email the video or a Dropbox link to support@learnitlive.com. Our team can test it and let you know if there's a specific issue. Also, double-check...

Some recordings require your browser to allow third party cookies. If access still fails contact support.

Find recorded classes in Access & Receipts, then open the class and select View Recording.

Class times are shown based on your account and browser timezone. Check the timezone label on the class page and in My Classes before registering or joining. If a time looks wrong, confirm your device timezone, update y...

Open the class page and use the Register option. You may be asked to sign in create an account or provide your email first.

Open My Classes in your account to see the classes and access already attached to you.

Find the right class or program code, use your invitation link, and troubleshoot a missing or rejected code.

Program reports summarize activity such as registrations, attendance, completion, and engagement. Use the current report filters to choose the program, class, date range, or learner group before reviewing results. Repor...

LiL-T Tokens can only be used to register for classes at the Reward Store, other classes on the platform are not eligible. These tokens are exclusively for purchasing tickets available in our Store. If you wish to sign up for a class, you will need to complete the registration process using the appropriate payment method.

Yes. Participants must be 18 or older for the rewards system.

LiL-T are Learn It Live digital tokens used in the rewards system and store.

Open the Store page to browse reward items and your balance.

Physical prizes require shipping details and cash prizes require payout details so Learn It Live can fulfill the reward.

Program admins use Learn It Live to maintain program pages, review class activity, support learners, and coordinate instructors. Start with the program dashboard, then use the support center to find the right workflow fo...

Review the program page branding, logo, imagery, and public copy before sending learners to the page. Keep names, descriptions, and support contacts current so visitors can identify the program quickly. After saving bra...

Yes. In the class editor, add or edit the session and choose Learn It Live Classroom when you want the session hosted in the built-in classroom instead of Zoom. Save the session and preview the class details before publi...

Connect Zoom from your instructor account when you want Learn It Live to create and update the Zoom meeting for a live class session. Managed Zoom is available to all authenticated Learn It Live instructors, including in...

Run a practice session before an important live class to confirm your microphone, camera, screen sharing, files, chat, and timing. Practice with the same browser and device you plan to use for teaching. Use the practice...

In the virtual classroom, use public chat for class-wide messages and follow instructor guidance for polls, shared notes, reactions, and breakout activities. Keep the classroom tab open while the session is live. If a t...

Can I use Zoom as a classroom in Learn It Live? Yes. Every instructor can either connect a Zoom account for managed delivery or paste an external Zoom meeting link into a class session. Use an external Zoom link when yo...

Breakout rooms let you split learners into smaller live groups for discussion, practice, or coaching. Decide group size, duration, and instructions before opening breakout rooms. Give learners a clear task before they l...