How do I sign in or reset my password?

Sign in on the right program site

Open the Learn It Live site or partner-program link you normally use and choose Log in or Sign In. Enter the email address for the account that holds your classes or membership. If your program uses an organization sign-in button, use the option shown on that program site.

Reset your Learn It Live password

1. Choose Forgot Password on the sign-in screen.
2. Enter the email address used for your Learn It Live account and request the reset email.
3. Open the newest password-reset email and follow its link. If the link is expired or no longer works, request a new reset email and use the newest link.

For an employer or organization sign-in, follow that organization's account-recovery instructions if it manages your password. A Learn It Live password reset does not change your organization's password.

If the reset email never arrives

• Check the spelling of the email address and confirm it is the one you used to register.
• Check spam, junk, and any filtered folders in that mailbox.
• Look for the newest message rather than using a link from an older reset request.
• If you still have no reset email, contact Support with your account email, program or site, and the approximate time you requested it. Tell Support that you checked spam and junk. Repeated reset requests alone will not resolve an account-selection or delivery problem.

“Multiple active accounts match this email” or “Choose your account”

This message means more than one active Learn It Live account matches the email address. It is different from an incorrect password.

If the page offers Continue with Allina, use that button to sign in with Allina and securely choose the account you normally use. Follow the choices shown after you authenticate. If you do not recognize the accounts or no account-selection option is offered, contact Learn It Live Support for review.

Do not create another account or delete an existing account just to work around this message. Do not assume that classes, memberships, or account history will be merged automatically.

What to include in your Support request

• The email address you are trying to use.
• The Learn It Live site or program you are trying to access.
• The exact error message and whether you used a password or an organization sign-in button.
• The class name or class link, if you were joining or registering for a class.
• For a missing reset email, the approximate request time and which mailbox folders you checked.

Submit a Support request. Never include your password, password-reset link, sign-in verification code, or payment details.