Where is my inbox, and how do I search or reply to messages?

Open your Inbox on the Learn It Live or partner-program site you normally use. Sign in to the account that receives your class messages. You can also choose My Inbox from your account menu.

Find a conversation

Use the Inbox, Sent, and Spam tabs to choose which messages to view. Enter a relevant word in Search messages and choose Search. Open the matching conversation to read its messages.

Reply or attach a file

Open a conversation and choose Reply when available. Review the recipient, write your message, and use Add attachment if you need to include a supported file. Wait for the attachment to finish uploading before sending. Use New message to start a separate conversation when your account permits it.

If a message or control is missing

Check that you are on the correct program site and signed in to the correct account. Messaging access and recipients can depend on your account, class relationship, and program configuration. An email notification preference is not the same as deleting an Inbox conversation.

For notification settings, open Email notifications. If you still need help, contact Support with the site, approximate message date, and issue. Do not send passwords, payment details, or another learner's private information.