Why is my recording not playing?

If a recording isn't playing, it's usually caused by your browser blocking third-party cookies.

Before changing your browser settings, try these quick fixes:

• If you're using a private or incognito window, open the recording in a regular browser window instead.
• Refresh the page and try again.
• If you're using Safari, try opening the recording in Google Chrome, which typically allows the required cookies by default.
• If available, click Open recording directly below the video player to launch the recording in a separate window.
• After changing your browser's cookie settings, restart your browser before trying again.

Enabling Third-Party Cookies

If the recording still won't play, enable third-party cookies in your browser.

Safari (Mac)

• Open Safari → Preferences → Privacy.
• Under Block Cookies, allow cookies.
• After using Learn It Live, you can restore your preferred privacy settings if desired.

Safari (iPhone/iPad)

• Open Settings → Safari.
• Under Privacy & Security, turn off Prevent Cross-Site Tracking and Block All Cookies (or allow cookies, depending on your iOS version).

Google Chrome

• Open Settings → Privacy and Security → Third-Party Cookies.
• Enable Allow Third-Party Cookies.

Mozilla Firefox

• Open Settings (or Preferences) → Privacy & Security.
• Enable cookies and allow third-party cookies.

If you're using a different browser, refer to your browser's help documentation for instructions on enabling third-party cookies.

Note: Recordings of live classes are not available immediately after the session ends. They typically take up to 12 hours to process and appear on the site.

If you're still unable to play the recording after trying these steps, contact support@learnitlive.com and include the class or recording link, the browser and device you're using, and any error message you see.