How do I contact Support and include the right information?

Open Contact Support on the Learn It Live or partner-program site where the problem occurred. You can also start at the Support Center. If you cannot use the form, the published technical-support email is support@learnitlive.com.

Check the relevant account page first

• Access & Receipts for classes, bundles, recording access, and available purchase receipts.
• Inbox for platform messages.
• Account info for your account email and public profile link.
• Email notifications for optional email preferences.
• Subscriptions and billing for membership information when enabled for your program.

What to include

Describe what you tried, what you expected, and what happened. Include the program/site, account email, class or bundle link, approximate date/time and time zone, and the exact error message. For an order question, identify the item or receipt without sending full payment details.

Only attach a screenshot after removing passwords, private message contents, payment information, and other people's personal data. Never send a password, reset link, verification code, or access token. Program benefits and account eligibility may need review; do not assume Support can change an employer's policy.