Food Ladder: rewards, guest claims, and troubleshooting

How do Food Ladder rewards work?

Complete all five rounds and read the reward message on the summary. Rewards depend on the current program and account, and the amount shown in your session is the amount to use. A perfect score is not required for an eligible completion reward.

Food Ladder allows one daily reward per account and program. You can play again, but replaying does not award another Food Ladder reward for the same day. The reward day is based on when the session was completed, using your account's stored timezone or the system default if none is set.

I played as a guest. How do I claim?

1. Finish all five rounds.
2. If the summary says a reward is available after sign-in, sign in using the same browser and program site where you played.
3. Return to Food Ladder and select Claim Reward when offered. Use Retry claim if the attempt is interrupted.
4. Check the resulting reward message and your wallet balance.

The guest session must be recognized by the browser where it was played. Avoid clearing that browser's cookies or switching browsers before claiming. Signing in and claiming attaches the eligible guest session to your account; it does not override the daily reward limit.

Why was no reward, or only part of it, credited?

• Already earned: your account already received the Food Ladder daily award for this program.
• Wallet limit: the summary may show an earned amount and a smaller credited amount. A wallet cap can reduce the credit, including to zero. This still uses the daily Food Ladder award.
• No reward available: the session or program is not eligible for a reward. Follow the message displayed for that session.

The game is missing or says unavailable

Food Ladder appears only where the activity is enabled. Check that you are on your usual program site and open it from the Activity Hub when listed. A missing activity or Not Found page can indicate that it is not enabled for that site or program. Contact support if you expected access.

The game will not load or my order was interrupted

Check your connection and select Try again if shown. If the page still does not load, refresh it and try again. If Check Order was interrupted, select Retry the same order. The game may refresh to the accepted server state; continue from the state shown rather than trying to resubmit a different answer.

If dragging is difficult, use Move earlier and Move later. On touch screens, press a card briefly before dragging.

What should I send support?

Include the program site URL, approximate date and time with timezone, device and browser, round or summary screen, and the exact error or reward message. Say whether you started as a guest or while signed in. For a reward question, include the earned and credited amounts displayed. A screenshot with unrelated personal details hidden can help. Never send your password or sign-in codes.